Formitize Case Study: City of Kalgoorlie-Boulder Council

The City of Kalgoorlie-Boulder Council manages the city’s people, economy, activities, businesses, and facilities. The City of Kalgoorlie-Boulder is a dynamic regional centre with a proud history and a high quality of life. The Council is dedicated to working with the community to achieve the best possible services.

Kalgoorlie-Boulder is a modern and thriving city servicing the needs of a growing regional population. Their globally significant mining industry, supported by their vast mineral base of gold, nickel, lithium, and iron ore, continues to drive the economy.

There are exciting investment opportunities in mineral processing, renewables, lithium, education and training, tourism, land development, and service industries. These are all facilitated by their strategic location and excellent access to air, road, and rail infrastructure.

The City of Kalgoorlie-Boulder is not only a great place to do business, it is a great place to live as well. With its relaxed atmosphere, stunning natural scenery, and deep sense of community, the city offers an enviable quality of life for all.

The City of Kalgoorlie-Boulder Council strives to provide the highest standards of accountability to all of their residents and visitors.

Challenges

Kody Curtin, who works at the City of Kalgoorlie-Boulder Council, reveals how she came across Formitize. In their previous business process, they were dealing with time delays, paperwork getting lost, mistakes made, delayed payments, tedious manual data entry, and lacking staff management. They needed an effective solution to help them handle all of these challenges.

Solutions

Kody was looking for solutions to help the Council get things done on site. She was looking into using paperless forms and paperless reporting. That’s when she found Formitize paperless app on Google. Since then, Kody relates, “Formitize has become a valuable asset to the day-to-day running of our Business. Formitize is now our complete business solution.”

She continues, “Now we don’t have to worry about the problems we had with paperwork. Our business process has become more efficient and effective while saving time, money, and effort across all areas of the organisation.”

Game Changing

Kody says, “Formitize Solution is game changing and has completely streamlined the way our business operates. Formitize is amazing value for money. We are currently using Resources (Document Management), Paperless Forms, Job Management, Job Scheduling, CRM – Customer Management, and Reporting.”

Easy to Set Up

Kody shares, “My Formitize account was amazingly easy to set up, we were up and running in no time with a lot of great features. Formitize is a great solution that is simple to use and easy to understand.”

Fast and Efficient Data Management

Formitize has changed the way the Council operates by providing the means for fast and efficient data processing using paperless forms that eliminate human errors and other mistakes. Today, data management has become more accurate as Formitize streamlines the day-to-day management of the Council.

When asked, on a scale of 1 to 10, overall how easy to navigate did she find Formitize as a business solution, Kody gave Formitize a “9.”

Training Options

Formitize provides training options including virtual screen share training. Kody has made phone calls and sent emails to the Formitize Client Success Managers. She has also been using the Getting Started Guide and made phone calls to the Formitize Support Team.

She says, “The Formitize support and customer service teams are very responsive and always very helpful.”

When asked, on a scale of 1 to 10, how likely she was to recommend Formitize to a friend or Colleague, she gave us a “10.”

Testimonial

Kody states, “Formitize is one of the best databases I have used. I love it. Makes my work life so easy. Great customer service.”

Would you like to explore the features that make Formitize a fine choice for Kody and her organization? Start your Free 30-day Trial Today!

Formitize – making paperwork paperless.

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