Why Every Pest Control Team Needs Good Customer Service Skills
Have you ever thought about how much your pest control team affects your business? Every day, your team comes face-to-face with your customers and deals with them directly as they work on their jobs from start to finish. They do so much more than just handling hazardous chemicals and filing reports – they also interact with your customers in the field every day. This could make or break your company as you could be on the receiving end of bad ratings both online and offline, especially when it comes to word-of-mouth referrals that your business relies on.
What Your Pest Control Team Needs
So what does this mean for you and your pest control team? Simple. Your team must have training and skills in both the technical and customer relations areas of your business. They need excellent communication skills, as they have to explain your pest control plan in detail to your customers. For instance, they need to identify what pests are to be controlled, the scope of the customers’ pest control problem, as well as the active ingredients in the pesticide to be applied.
Your pest control team also has to explain to your customers the possible harmful effects to their health and the usual poisoning symptoms related with the active ingredients used during the ‘pest control’ activity. They must also tell your customers about the form of the pesticide and the application technique to be used and if there are available non-chemical alternatives. They need to provide your customers with special instructions to lower their exposure to the pesticide being used. Your team should also inform your customers of the various steps and measures they could do to avoid pest problems moving forward.
Why Your Pest Control Team Needs Training
Your pest control team needs training for the simple reason that they need to respond to your customers’ questions in a timely manner that is also convincing – they need to do their jobs right. They need the right information and the appropriate skills to ‘pest control’ and effectively convey this information to your customers. Proper training and effective communication will help you and your team stay on top of things and in sync with your customers’ needs.
If you want your pest control team to deliver top-notch service to your customers, then they need to have technical and social skills. Not only do they have to ‘pest control’ but also remain ‘social’ the whole time they are with your customers. Your team needs to communicate the situation properly to your customers; otherwise, you might have a potential problem in your hands. Your reputation is not the only thing at risk here, so is the situation, which could escalate if not properly explained. Thus, your team needs a combination of technical knowledge and social skills. Your pest control team’s training does not have to be complicated. Using mobile forms, you can share information among your team members and train them in the technical and social skills required for the job.
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